Terms of Service

Last updated: 19 October 2026

Who you are contracting with

CloudOps (the "service") is provided by Devops Team SRL, registered in Romania, European Union ("we", "us"). By creating an account or using the service you agree to these terms. Contract law of Romania applies; nothing here limits rights you hold as a consumer under EU law.

The service

CloudOps is an infrastructure management platform: it provisions and manages servers, virtual machines, databases, storage, and networks on hardware you own, or on hardware you rent from independent providers through the built-in marketplace. Every change the platform makes to a machine runs as a recorded job visible in your audit trail.

Your account and your responsibilities

• Keep your credentials and API tokens confidential; actions taken with them count as yours. Organization owners control member roles.
• Only connect hardware you own or are authorized to manage. Taking over an imported machine requires your explicit, recorded confirmation — and makes it yours to manage, including destructive operations.
• Use the service lawfully. No abuse: no attacking third parties, no spam infrastructure, no content or workloads that are illegal in Romania or in the country you operate from.

Marketplace

Marketplace listings are offered by independent hardware providers who set their own prices. We operate the platform, isolation, billing, and payouts between renters and providers; the hardware itself remains the provider's. Rentals are billed separately from platform plans, at the listed price, itemized on your invoice. When a rental ends, we delete the renter's account on the machine and shred its home directory before the machine is relisted. Other storage on the machine is not wiped, so encrypt sensitive data.

Ready-to-order servers

Servers in the "Ready-to-order servers" section of the marketplace are sold by us, not by independent providers. We set each one up for you in third-party data centres operated by our infrastructure partners and hand it over with full administrative access.

• Ordering and payment. When you order, we charge your saved card for the one-time setup fee and the first month, plus applicable taxes. The setup time shown on the offer is an estimate.
• If we cannot deliver. If we cannot hand the server over, we cancel the order and refund the full amount you paid, including taxes.
• Billing. Billing starts on the day we hand the server over; setup days are not charged. The monthly price is then charged to the same card every month, from the handover date.
• Missed payments. If a monthly payment fails, we notify you and retry. If it is still unpaid 7 days after the first failed attempt, the service ends and the server is wiped and returned.
• Cancelling. You can cancel at any time from the server page. The server keeps running until the end of the period you have paid for and is then wiped and returned; paid periods and the setup fee are not refunded.
• Your data. You administer the server. Keep your own backups: when the service ends, its disks are wiped and the data cannot be recovered.

Billing

Platform pricing is quoted per customer (see pricing). Payments are processed by Stripe. Charges are itemized in an append-only ledger you can inspect at any time. Taxes are applied as required by law.

Your data and your infrastructure

Your infrastructure and its data remain yours. We access machines only through jobs you can audit, and we handle personal data as described in the privacy policy. You can export your data and disconnect your hardware at any time; imported machines can always be deregistered without being touched.

Availability and support

We operate the service with care but, in its current early-access phase, without a contractual uptime guarantee — specific SLAs can be agreed in an Enterprise contract. Support is provided by email at [email protected], with priority levels according to your plan.

Liability

To the extent permitted by law, our liability is limited to the fees you paid for the service in the 12 months before the event giving rise to the claim, and we are not liable for indirect damages such as lost profits. Nothing in these terms excludes liability that cannot be excluded under applicable law, including for intent or gross negligence.

Termination

You can close your account at any time. We can suspend or terminate accounts that break these terms, with notice where practicable. On closure, your hardware is released untouched (on a rented machine, your account and its home directory are deleted before it goes back to its provider) and your data is deleted per the privacy policy.

Changes to these terms

We may update these terms as the service evolves; material changes will be announced to account holders by email with reasonable notice. The "last updated" date above always reflects the current version.

Questions? Contact us.